Frequently Asked Questions

What are the minimum order requirements for wholesale purchases?

Our minimum order requirement is $300 CAD for wholesale and bulk purchases.

How are your prices determined?

All prices on this website are at wholesale cost. It is recommended to raise prices 35%-50% wholesale cost. Please head to our regular website www.altcosmetics.ca for MSRP on our products.

Some bath bombs are more expensive than anothers due to the size of bath bomb and how detailed it is to paint. All bath bombs are handmade and hand painted.

What is the processing time for wholesale orders?

On average, our processing time for wholesale orders is 3-7 business days, excluding shipping times. We prioritize efficiency without compromising the quality of our products. While we try to keep stock made, we do sometimes have to refresh our stock which may delay times. We always communicate if we are unable to meet our processing times deadlines.

Can I customize my wholesale order with specific scents or products?

Absolutely! We offer customization options for scents and certain products in our wholesale orders. Reach out to our Wholesale Team at info@altcosmeticswholesale.ca to discuss your preferences and create a tailored order for your business. We also have the option to create custom bath bombs hapes Please allow additional time for us to process custom orders.

What payment methods do you accept for wholesale orders?

We accept various payment methods for wholesale orders, including credit cards and other secure payment options. We also offer a buy now pay later option too!

Are there exclusive promotions or discounts for wholesale partners?

Yes, we regularly offer exclusive promotions and discounts for our valued wholesale partners. Stay tuned for special deals and benefits tailored for your business success.

Are there exclusive promotions or discounts for wholesale partners?

Yes, we regularly offer exclusive promotions and discounts for our valued wholesale partners. Stay tuned for special deals and benefits tailored for your business success. We offer a loyalty program for our valued wholesale clients. Accumulate points with each purchase and enjoy exclusive benefits.

What is the shelf life of Alt Cosmetics products?

Our products typically have a shelf life of 12 months. For detailed information on the shelf life of specific products, please refer to the product labels or contact our Wholesale Team.

How do I track my wholesale order once it's shipped?

Once your wholesale order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the shipment's progress and estimated delivery date.

Can I return or exchange products from my wholesale order?

We generally do not accept returns or exchanges for wholesale orders. However, exceptions may be considered for damaged or defective items.

Can I modify or cancel my wholesale order after it has been placed?

Once a wholesale order is confirmed and processing has begun, modifications or cancellations may not be possible. Contact our Wholesale Team immediately if you have any concerns.

Are your products cruelty-free and vegan?

Yes, all Alt Cosmetics products are cruelty-free and vegan. We take pride in our commitment to ethical and sustainable practices.

Do you offer marketing support for wholesale partners?

Yes, we provide marketing support for our wholesale partners. This may include product images, descriptions, and promotional materials.

Can I request a sample pack of your best-selling products before placing a wholesale order?

Yes, you can request a sample pack of our best-selling products. Reach out to request one.

Can I request custom packaging for my wholesale order?

Yes, custom packaging options are available for wholesale orders. Contact our Wholesale Packaging Team to discuss customization details and requirements.

How do I replenish inventory for ongoing wholesale orders?

To replenish inventory for ongoing wholesale orders, simply place a new order.

Are there seasonal or limited edition products available for wholesale purchase?

Yes, we offer seasonal and limited edition products for wholesale purchase. Our Wholesale Team will provide information on available offerings during specific times of the year.

Can I collaborate with Alt Cosmetics for exclusive product releases for my business?

We welcome collaboration opportunities! Reach out to our Team to discuss exclusive product releases and potential partnerships.

How do I stay informed about new product releases and updates for wholesale clients?

Wholesale clients receive regular updates and newsletters with information about new product releases, promotions, and industry insights. Ensure your contact information is up-to-date.